Privacy Policy

1. Who We Are

2. Information We Collect

We may collect information when you:

• Visit our websites or blog (hosted on HubSpot).
• Participate in interactive games, polls, and digital experiences powered by venue4D™.
• Submit forms to download content, subscribe, or contact us.
• Engage with marketing emails, events, or live venue activations.

Types of information:

• Contact details (e.g., name, email, phone, organization).
• Fan participation data (e.g., game choices, votes, poll responses). These are typically aggregated or non-identifiable unless you provide personal details.
• Usage and device data (e.g., IP address, browser, device, interaction logs).
• Sponsor engagement metrics related to branded activations.
• CRM data stored and processed in HubSpot for legitimate business purposes.

3. How We Use Your Information

• Provide, maintain, and improve our products and services.
• Deliver requested content, demos, or support.
• Communicate about features, case studies, or events.
• Analyze fan engagement and campaign performance (primarily in aggregate).
• Support clients and partners with anonymized interaction analytics.
• Comply with legal obligations and enforce our terms.

4. Legal Basis for Processing (EU/UK)

• Consent (e.g., newsletter opt-ins).
• Legitimate interests (e.g., product improvement and analytics).
• Contractual necessity (e.g., fulfilling your requests).
• Legal obligations (e.g., record-keeping).

5. How We Share Information

We do not sell your personal information.

We may share limited information with:

• Service providers that support our operations (e.g., HubSpot for CRM, AWS for hosting).
• Venue or sponsor partners when data is aggregated or anonymized.
• Legal authorities when required by law.

All partners and vendors must handle data under confidentiality and data-protection obligations.

6. Cookies and Tracking

We use cookies and similar technologies to understand usage, improve performance, personalize experiences, and support analytics/advertising/security. You can manage cookies in your browser or via our cookie banner (if enabled).

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes in this policy, comply with legal requirements, or honor deletion requests.

8. Your Rights

Depending on your region, you may have rights to access, correct, delete, or export your data; object to processing; or withdraw consent. To exercise these rights, contact privacy@emissivelabs.com.

9. Data Security

We use reasonable administrative, technical, and physical safeguards—including secure cloud infrastructure, limited employee access, and encryption where appropriate—to help protect your information.

10. Children’s Privacy

venue4D™ is intended for general audiences. We do not knowingly collect personal information from children under 13 (or under 16 where required by law). If we learn we’ve collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will appear on this page with a revised effective date. Please review it regularly.

12. Contact Us

Emissive Labs, LLC
Attn: Privacy Officer
1300 Highland Ave, Suite 102 Manhattan Beach, CA 90266 United States

Email: privacy@emissivelabs.com

13. Additional Information for HubSpot Users

We use HubSpot for forms, chat, and email marketing. When you interact with these tools, your data is processed in line with this policy and HubSpot’s role as our data processor. Learn more via HubSpot’s Data Privacy Resources.